We provide a fast, efficient and easy to use DBS checking service, with the choice of processing applications online or via paper. We can also provide Route 2 external verification and ISA Adult First checks.

Please note our services aren’t available to individuals or the self-employed. We can only offer checks for applicants who are part of an organisation that uses our service.

Individuals can request a basic check through the DBS service which shows unspent convictions. You can request this online at https://www.gov.uk/request-copy-criminal-record.

Our online service provides a faster result that you can check online. However, regardless of the application process used, the resulting certificate is printed on paper and sent to the applicant by the DBS service.

Please follow the links for further information: DBS Price List 2019 and FAQs (Frequently Asked Questions).

You can log into our e-DBS system, here.

Online Applications

To use the online system both the individual and the organisation will need a basic level of IT literacy. The advantage of the online system is that checks are faster and less prone to errors, which can cause delays.

We charge a small start-up fee to set up your organisation and job roles on our system, and then an additional administration fee per application (usually £12+VAT) . Additional costs in line with DBS charges will apply for applications for paid staff (see our price list).

The advantages of the online system are

  • Reduced chance of user errors during the application process
  • Gives you the ability to easily track the location of all your applications
  • Instant email alerts at verification and DBS completed stage
  • Password reset

If your organisation wishes to sign up to our online service please download and complete the eDBS-sign-up form and email it to the DBS Team

Paper Applications

The paper application system is suitable and accessible to all individuals and recommended for organisations requiring fewer than 10 DBS checks per year. There is no set-up fee and the administration fee is £13.50+VAT for Voluntary Norfolk members or £15+VAT for non-members.

To apply please download and complete the Paper DBS Sign-up Form and send your completed forms to: The DBS Team, CBR Business Solutions, St Clements House, 2-16 Colegate, Norwich, NR3 1BQ or email it to the DBS Team.

Eligibility and Responsibilities

The law requires that DBS checks can only be undertaken if the role/activity meets the legislative requirements – we cannot apply for DBS checks that are not lawful.

We also have to be sure that the level of check (i.e. Standard, Enhanced, access to the barred list) meets the legal thresholds. See the DBS eligibility guidance.

To undertake DBS checks the DBS Service requires your organisation to have the following policies in place:
– Recruitment of Ex-Offenders.
– Handling of DBS Certificate Information (July 2018).