We offer a competitively priced, fast, secure online and paper-based DBS service to ensure you get the right DBS checks for your staff and/or volunteers.
We work with organisations, large and small, in all sectors, across the country. Our clients include independent care homes, education providers, youth groups and charities, construction, housing & energy companies.
New Online Applications
If your organisation wishes to sign up to our online service please download and complete the eDBS-sign-up form and email it to our DBS Team. Please note, to use the online system both the individual and the organisation will need a basic level of IT literacy.
Existing Online Customers
You can log into our e-DBS system, here.
After a temporary interruption of our paper-based processing service due to Covid-19, we are now once again able to process paper applications. We can also support customers who wish to move to our online platform for DBS checks. We have temporarily waived the online set-up fees for members of Voluntary Norfolk and Momentum in order to help voluntary groups access the online service.
Evidence Checking during Covid-19
The DBS service has updated its guidance regarding checking evidence online for urgent standard and enhanced checks during the pandemic. https://www.gov.uk/government/news/covid-19-changes-to-standard-and-enhanced-id-checking-guidelines. These changes are only applicable for urgent cases where it is not possible to follow the normal identity checking guidelines. The applicant must present the original versions of these documents when they first attend their employment or volunteering role.
Eligibility and Responsibilities
The law requires that DBS checks can only be undertaken if the role/activity meets the legislative requirements; we cannot apply for DBS checks that are not lawful. We also have to be sure that the level of check (i.e. Standard, Enhanced, access to the Barred Lists) meets the legal thresholds. See the DBS eligibility guidance.
To undertake DBS checks, the DBS Service requires your organisation to have the following policies in place:
- Recruitment of Ex-Offenders
- Handling of DBS Certificate Information (July 2018).
Our DBS team are currently working from home and are reliant on communication via email. Please email us if you have any questions about existing or future applications.