We are proud to be providing services and support to over 500 SMEs and voluntary organisations across England and Wales:
“As a smaller business, flexible approach to HR support is important to us. We have the minimum contract hours per year and top up when the need arises. Having worked with big organisations and dedicated account managers previously, we appreciate the hands-on approach we get from CBR. Kate and Nicola are approachable, very clear, practical, and focused on finding solutions for us. They accept that we are a business rooted in creativity and our issues aren’t always the same as other companies. From time to time we need someone to tell us what works for us, and we have benefitted from the excellent service they provide.” Lieke – Studio Manager
“We have been using the DBS service for many years. As a large homecare provider, Will and Liz do a lot of checks for us and they are amazing – they really know what they’re talking about and are always helpful. The service is seamless and the feedback from other team members who also use the service, has been great.” Caroline – Executive Assistant
“They are extremely efficient, professional, and knowledgeable and whenever I have a DBS query, I get a very quick response. Will and Liz enable me to understand some of the complexities around the DBS checks – I would definitely recommend!” Jess – Volunteer Support Lead
“It’s like having our own HR department. We get a personal service; they really understand the needs of our business and support us to be a responsible employer, both legally and morally. I can ask any questions and get honest, invaluable advice.” Elizabeth – Director
“The DBS service is brilliant – straightforward, quick responses from Liz and Will and the system used is easier than others I’ve used elsewhere.” Cheryl – Head of Compliance, Resources & Risk
“We don’t have internal HR, so it provides us with added piece of mind as a responsible employer, to have CBR Business Solutions available. We feel fully understood, they make us aware of risks, provide us with clear answers and we get a quick response.” Tom – General Manager
“It’s so useful outsourcing our Payroll, DBS checks and HR – everything has always worked really smoothly, the services are affordable, and they are always responsive. I’ve always worked for big corporate organisations before within their own departments, but it does feel like CBR are all part of the team; I really feel I can just pick up the phone and they help me understand what I need, especially as we are going through an organisational change behind the scenes. Knowing I have the expertise to ensure it’s all correct with pensions, TUPE, contracts etc gives me peace of mind.” Yolande – CEO
“CBR Solutions has provided a payroll service to Empanda since our inception in 2016. Together, we have developed an effective process that has stood the test of time and meets the needs of our business. We enjoy an excellent relationship/rapport with Nigel who is always professional and willing to give advice and answer questions – we very much see him as an extension to our team. As part of the service, Nigel has helped us through auto-enrolment, making it a seamless process; worked with us to bring two new teams onto the payroll as part of the TUPE process, and helped us streamline our payroll reporting for departmental budgeting purposes. As a community interest company, we believe the service we receive from CBRS not only provides excellent value for money but gives us peace of mind in the knowledge that Empanda and our staff are in safe hands.” Paula – Head of Business Services
“I am very happy with the HR service. It’s competitively priced, flexible and meets our needs. I need answers quickly and I always get a prompt reply.” Emma – Chief Executive Officer
“We have a good working relationship with the CBR, HR and DBS team, and they take the time to understand how IM operates and the dynamic of the business. Will and Liz (DBS) are knowledgeable and action our requests quickly. Nicola and Kate (HR), predominantly support us with complex investigations, and are supportive and now have a good understanding of our business.” Senior Human Resources Advisor
“We’ve been working with CBR Business Solutions Payroll since 2010. The 2 key things we get, are value for money and a slick service. It’s great to have someone for advice, who is efficient, accurate and prompt.” Kerry – Development Manager
“Kate and Nicola have been fantastic. They know the needs of the organisation and have been instrumental in supporting service managers through staff consultation processes and TUPE. They have really helped us with our work force strategy, researching, providing templates and implementing plans, whilst ensuring we remain competitive employers with a market review. I would highly recommend the service to another company, considering an HR provider.” Mandy – CEO
“We have used several HR providers in the past but would rather buy from a fellow infrastructure organisation. The advantage we have with CBR is they know the VCSE sector, our value base, why we want to do things a certain way – Kate understands the issues. The benefit of external HR is they are independent. We have Kate for some specific pieces of HR work, but they are also useful for assurance when implementing change. Kate is very professional, reliable, timely and practical; I often cite CBR HR as an example of good practice.” Mike – CEO
“The service we receive from Kate and Nicola is invaluable. I like to ensure we have clear processes, structure and procedures in place and having professional HR support is crucial in maintaining this. All our policies and contract templates have been provided by CBR and the regular updates we receive have been so helpful during lockdown when changes to working environments have been happening rapidly. When working with people, new situations will always arise, and it’s been a godsend to have Kate and Nicola as a reliable source of information and guidance. I know I can just pick up the phone or email, to run something by them and reassure me that we are doing it correctly. They have also taken us through new processes step by step. We always receive honest, friendly advice and a swift reply.” Amanda – Head of Operations & Commercial
“I have a good working relationship with Nigel in Payroll, he helps us out a lot with advice, with sometimes complex issues. He is approachable, always responds quickly and I trust him implicitly.” Sue – Finance Manager
“We are a large healthcare provider with homes across the Country. We have used the DBS service for over 7 years and we find Will and Liz are always quick to come back to us and sort out any queries.” Brett – Operations Director
“We’ve been really happy with our Payroll admin and support, so I sent an enquiry to the HR team and had a really quick response, which is always a good sign. I was pleasantly surprised with the costs; very reasonable for a small charity like ours. The HR audit was really useful. Nicola was so helpful, she sent me examples of industry standards and saved me hours of research. We now have a suite of over 40 policies – the templates are easy to adapt and personalise. Nicola has taken the time to understand how we work; they know not one size fits all. I can go to them with any queries, however big or small – I have been very impressed.” Victoria – Operations & Fundraising Manager
“The service we receive is fantastic, professional, and competitively priced. I know my HR and Payroll are in safe hands and this allows me to focus on the other parts of my job.” Rob – Operations Manager
“The HR service we have received has been quick, on point and provided support to our team, to manage with confidence.” Rich – Chief Executive
“Coming from an HR background myself, I knew I needed to outsource our HR to a company with an understanding of the third sector, with a personal, rather than clinical approach. From restructuring, to implementing policies and procedures or contract reviews, we always receive a very professional service from CBR – Kate and Nicola are very approachable, knowledgeable and I always get a quick response to my queries.” Sarah – CEO
