Business Improvement Lead
| Organisation | Voluntary Norfolk |
|---|---|
| Location | 83-87 Pottergate, Norwich NR2 1DZ. A hybrid working policy is in place. |
| Website | Visit organisation website |
| Contract type | Permanent |
| Salary | £43,069 - £44,361 |
| Hours | 37 hours per week |
| DBS check | Not required |
| Date posted | 12 March 2026 |
| Closing date | 26 March 2026 |
| Contact name | Hannah Finney |
| Contact email | Hannah.finney@voluntarynorfolk.org |
The Business Improvement Lead is responsible for ensuring the effective planning, coordination, and delivery of operational activity across the organisation. Working closely with the Chief Operating Officer (COO) and alongside Service Managers, this role will provide operational and hands-on leadership across operational systems, CRM implementation and optimisation, data and insight reporting, lean working practices and day-to-day business support and development.
A key component of the role is supporting Voluntary Norfolk’s HR and payroll service arm, CBR Business Solutions, to provide operational delivery, strengthen operational capacity across services, and develop robust systems.
This role has broad organisational impact and is focused on delivery, initiative, process improvement and cross-function coordination. There is currently no line management with this role.
How to apply
To apply please download an application pack below:
Closing date: Thursday 26th March 2026
Interview date: Week commencing 6th April 2026
For further information about this post please contact Hannah Finney by email: hannah.finney@voluntarynorfolk.org.uk
Please return completed applications to: staffrecruitment@voluntarynorfolk.org.uk
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