Bookings Co-Ordinator & Office Administrator

About Us

Norwich Door to Door is a local charitable organisation operating affordable, fully accessible transport services for people with severe mobility problems.

We are looking for a part-time Bookings Co-ordinator and Office Administrator who is reliable and motivated and will bring positivity to our friendly team.

Role Overview

As a Bookings Co-Ordinator & Office Administrator you will be providing a welcoming experience by telephone and e-mail for all passenger requests.

You will work closely with the Operations Manager and Community Engagement & Fundraising Manager to ensure we provide a flexible high-quality service in accordance with equal opportunities, health and safety, and the stated aims and objectives of Norwich Door to Door.

Principal Tasks & Responsibilities

• To receive journey requests from passengers and input onto our database.
• To schedule journey requests to best suit the passenger needs and practicalities
• To liaise with passengers to advise them of journey times.
• To reconcile cash on a daily basis.
• To resolve administrative problems and enquiries.
• To prepare monthly statistics for local authority reporting.
• To inform volunteers and staff of their allocated roles for the following day.
• To record any changes to passengers’ needs in accordance with health and safety policy and best practice.
• To monitor relevant inboxes.
• To undertake and maintain all relevant training as required (MiDAS, PATS, First Aid, etc).
• To be aware of the content and comply with Norwich Door to Door’s Health and Safety and Risk Assessment policies.
• To promote and support Norwich Door to Door’s fundraising campaigns and initiatives as requested throughout the year.
• To volunteer and participate in Norwich Door to Door fundraising events and passenger trips.

About You

We are seeking someone with:

• a good knowledge and understanding of the Charity sector (essential)
• an education to GCSE / GCSE level (essential)
• excellent writing and mathematics skills (essential)
• proficient skills in Microsoft Office 365 and a good understanding of databases (essential)
• good organisational, interpersonal and communication skills (essential)
• excellent customer service skills (essential)
• a clean driving licence held over 2 years (essential) with a D1 category (desirable)

Experience in the charity sector is essential, whilst experience in community engagement would be advantageous.

Benefits

• The opportunity to make a meaningful contribution in the local community
• Company Pension
• Free on-site parking
• The opportunity to work alongside a dedicated team of staff & volunteers

If you are passionate about helping people and making a difference in the Community we’d love to hear from you.

How to apply

How to Apply

Please send a covering letter and a CV to community@norwichdoortodoor.org.uk

Please refer carefully to the Principal Tasks & Responsibilities and About You sections when applying for this role.

Closing Date:                   17 July 2026

Interview Dates:             20 – 31 July 2026

Start Date:                        1 September 2026

Contact email:                 community@norwichdoortodoor.org.uk

An enhanced DBS check will be carried out on the successful applicant.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.

Norwich Door to Door is an equal opportunities employer.  If you would like to apply in a different format or discuss any adjustments that would support you during the recruitment process, please contact us and we will be happy to help.

Norwich Door to Door Ltd
A registered Society for the benefit of the community 27814R
A charity registered with HMRC XR 25792