Advice Session Supervisor

Thanks for your interest in working at Citizens Advice Diss, Thetford and District. There is a job pack to download below with a job description and person specification for further information and we hope everything you need to know to apply for this role and what it means to work at Citizens Advice.

If you want to chat about the role further, you can contact Gemma Morton by emailing Gemma.morton@cadat.org.uk

• Role profile

We’re looking for an organised, proactive and supportive Advice Session Supervisor to join our Core Advice Team. You will play a key role in ensuring that Citizens Advice Diss, Thetford & District (CADAT) delivers a high‑quality, accessible and consistent advice service across all channels and sites.

You will ideally already be a trained Adviser and have completed, or be working towards, Supervisor training. You’ll have the confidence and experience to train, guide and motivate volunteers and staff, ensuring they feel valued and supported while continuously developing their skills. This is a hands‑on role where you will help shape day‑to‑day service delivery, maintain quality standards, delivery training, and contribute to a positive team culture.

You may be based at our office locations across Diss and Thetford areas.

In accordance with Citizens Advice national policy, we will ask the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

If you’d like to chat about the role, please email Gemma.Morton@cadat.org.uk

How to apply

Please download the Job Pack and Application Form below.

To apply please complete the application form and return to recruitment@cadat.org.uk

Interview Date: 13th April 2026

Downloads

• Job Pack Advice Session Supervisor
• Application Form