Help to Claim Phone and Webchat Advisor
|Organisation||Citizen's Advice Norfolk|
|Location||Home working until further notice|
|Website||Visit organisation website|
|Contract type||Fixed Term contract until March 2021|
|Salary||£23,343.60 per annum|
|Hours||37 hours per week (job share available)|
|Date posted||8 September 2020|
|Closing date||22 September 2020|
This is a Fixed Term contract until March 2021
Norfolk Citizens Advice (Registered Charity – 1071297)
Citizens Advice is delivering a service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.
We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
This role will also involve working on our phone and webchat service.
How to apply
(The job pack below does not include NCAB application form but is for information only)
Please note that we do not accept CV’s.
The closing date is end of business 5pm Tuesday 22nd September 2020.
Interview to be held Friday 2nd October. Due to the current circumstances these may be held via Microsoft Teams.