Jobs Board

Help to Claim Phone and Webchat Advisor

OrganisationCitizen's Advice Norfolk
LocationHome working until further notice
WebsiteVisit organisation website
Contract typeFixed Term contract until March 2021
Salary£23,343.60 per annum
Hours37 hours per week (job share available)
Date posted8 September 2020
Closing date22 September 2020

This is a Fixed Term contract until March 2021

Norfolk Citizens Advice (Registered Charity – 1071297)

Citizens Advice is delivering a service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.

This role will also involve working on our phone and webchat service.

How to apply

For an application pack please email or visit 

(The job pack below does not include NCAB application form but is for information only)

Please note that we do not accept CV’s.

The closing date is end of business 5pm Tuesday 22nd September 2020.

Interview to be held Friday 2nd October. Due to the current circumstances these may be held via Microsoft Teams.