Jobs Board

Head of Advice Services

LocationNorwich or Great Yarmouth, with a county-wide remit
WebsiteVisit organisation website
Contract typePermanent
Salary£33,763 - £38,744
HoursUp to full time 37 hours per week* * Flexible Working: Options available, part time applications will be considered on a job-share basis or stand alone with sufficient hours for the role to be covered. If applying on a part-time or job-share basis please state the hours you require to work.
Date posted9 June 2021
Closing date23 June 2021

About MAP

We are advisors, counsellors, youth workers and other professionals working together to provide the best support we can to young people aged 11-25, in a way that works for them. All of our services are free and confidential.

We listen to what young people have to say and find out about their needs and strengths. We get to know each of them as an individual person. We think being professional and young person centred are equally important. All our staff are approachable, friendly and well qualified. We aim to provide everything under one roof so young people are able to access different types of support in one place.

About the Role

MAP have an exciting opportunity for an experienced manager to strategically lead the ongoing delivery, evaluation and sustainable planning of our advice services for young people aged 11-25. Our holistic advice offer includes the provision of advice on housing, money, benefits, employment, education, training, relationships, sex and mental health.  Our advice services also include mediation, young parents’ advocacy, mentoring and social prescribing. Mental health needs are particularly common with the young people using our advice services and we are planning to develop our work in this area.

This will involve the leadership and management of:

  • A highly motivated team
  • Performance, projects and budgets
  • Operational planning for the advice team
  • Safeguarding and the health and safety of young people across MAP
  • Maintaining operational systems, policies and procedures, in compliance with legislation, regulations and quality standards.
  • Maintaining and promoting a positive, reflective and value-based culture

The successful candidate will be an experienced people manager ideally with a background of working with young people.  Project and risk management is also essential to succeed in this role.  Exceptional candidates will have experience of leading people through organisational change and will be able to demonstrate positive results and outcomes including rising to the challenge of continuing to deliver high quality services during Covid-19.

How to apply

For further information and application pack go to

The successful candidates will receive a range of benefits including:

  • competitive salary
  • generous pension contributions
  • company sick pay
  • excellent on-going training and development opportunities
  • support from an established and reputable team
  • corporate events and activities
  • wellbeing focus
  • regular line management
  • flexible working
  • 30 days holiday increasing to 35 after 5 years’ service (plus bank holidays)
  • access to benefits including  cycle to work scheme
  • Occasional flexibility around hours will be required to meet the needs of the service.

    MAP is committed to safeguarding and protecting all children and young people and will do so by implementing robust safer recruitment, selection, induction, training, support and ongoing performance management of employees and volunteers.  Appointments will be made subject to a  satisfactory enhanced DBS check and two satisfactory references.

    Please submit your completed application form to

    The closing date for completed applications is Wednesday 23rd June at 9am.

    Interviews are expected to take place over Monday 28th and Tuesday 29th June..


    Registered Charity No. 1107927

    Company Registration No. 5249208