Business Support Administrator, Norfolk and Suffolk Family Action Team

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a motivated and experienced Business support Administrator to join our Norfolk and  Suffolk team. You will be working closely with the Operations manager Service Manager, and co-ordination team to help support the growth of our SEN and Mental Health and Wellbeing projects to deliver high quality and innovative services to families and communities

Main Responsibilities:

• To review update and manage central filing systems
• Collate and input referrals, risk assessments and applications onto our Inform database
• To oversee central social media pages
• Support the Social Prescribing Wellbeing activities
• Support general administrative duties for our SEN and Mental Health and Wellbeing Services
• To organise team meetings, take and distribute meeting minute
• Support teams with design of promotional material
• Support management team with report collation

This role is based in our Swaffham office but will require occasional working at other sites across Norfolk and West Suffolk. Some home working can be considered and hours can be flexible Monday – Friday.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse any reasonable travel costs associated with attending an interview.

What will we offer you?
We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; AccessAbility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.

How to apply

• Complete: the Application Form and send to: completed.application28@family-action.org.uk
• Closing Date : Wednesday 18^th September 2024 at 9am
• Interview date: TBC
• To learn more about Family Action: Recruitment Pack
• To learn more about our terms & conditions: Summary Terms & Conditions of Employment
• To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: Charlotte Evans, Operational Manager – charlotte.evans@family-action.org.uk