Adviser – Phoenix Centre

Norfolk Citizens Advice is seeking a dedicated Adviser to join our team.

Do you want to make a positive impact on the community?

We invite talented individuals who share our visions and values to apply for this rewarding opportunity.

The Role:

You will provide advice and guidance to people who need it face to face, via phone, email and webchat on a variety of issues faced by clients for example, relationships, housing, benefits etc.

By leading with empathy and respect you will support our clients in delivering high-quality advice.  This is a rewarding opportunity to help others.

Main Responsibilities:

• Build rapport with clients via active listening, and asking engaging questions
• Deliver good client outcomes
• Follow AQS (Advice Quality Standards)
• Keeping systems up to date and accurate at all times
• Meeting any given targets
• Supporting volunteers in the office and online
• Dealing with referrals and Energy queries
• 3 days per week working at The Phoenix Centre in Norwich and 2 days working in our Norwich office

What we’re looking for:

• Excellent IT and organisational skills
• Proven ability to manage and prioritise own workload and meet deadlines
• Excellent written and oral communication skills
• Ability to build rapport and relate to a wide range of people
• Good telephone manner

Our benefits include:

• Annual Leave: 20 days plus bank holidays
• Pension: 4.5% contribution

We are a strong supporter of equality, diversity and inclusive practices.

How to apply

The closing date for applications will be the end of business on 4^th December 2023. (We reserve the right to close this early should we need to)

Please APPLY HERE

Downloads

• Job Description & Person Specification